How Not to Stick Your Foot in Your Mouth via E-Mail

E-mail is the most common form of business communication today; it’s among the most common forms of all communication. Yet many people communicate poorly with e-mail.

That’s the opinion of Janis Fisher Chan, and I agree. Chan is the co-founder of Write It Well (http://www.writeitwell.com), a publishing and training firm operating out of Oakland, Calif., that, since 1980, specializes in helping businesspeople write clearly and concisely in e-mail and elsewhere. She also authored the newly published book E-Mail: A Write It Well Guide, as well as eight other books on business writing and additional topics.

I talked with Chan about why we write poorly in e-mail, what consequences this can have, and how we can improve.

... more

9 Tips To Help You Write More Powerful Emails

By Suzan St Maur

1. Make the effort to learn about the etiquette (these days known as "netiquette") involved in writing emails. There are loads of good reference websites and books about the internet which will tell you the basics. I know it might seem a bit precious to attach so much importance to social niceties when the internet is basically very informal. However, whether we like it or not many people do take online etiquette very seriously. So if you're writing emails for business, you should assume that your recipient may well be one of those...

read on ...

Put a Sharp Point on Your Written Communications

It’s not unusual to get 20 or 200 emails a day. I know someone who gets 2000! If you look at the ones you’ve received (and include snail-mail letters too), you will see that the majority start with “I.” You typically see, “I’ve attached . . . I hear . . . I wanted to thank you . . . I’m cc’ing . . . I reviewed . . .” Let me suggest that instead of starting with “I,” start your written communications with “You.” For example: Read more: "Put a Sharp Point on Your Written Communications | Personal Growth Development" - http://ivancampuzano.com/put-a-sharp-point-on-your-written-communications/#ixzz0EbziWdSJ&A