Communication Technology: Interruption and Overload
A lecture by Laura Dabbish, a doctoral candidate in the Human-Computer Interaction Institute at Carnegie Mellon University.
She writes, "My work seeks to understand the way people attend to communications in work situations to inform the design of tools that increase productivity, and reduce feelings of stress and overload.
In this talk, I will describe a field study examining influences on the decision to attend and respond to email communication. I will also discuss a laboratory study examining the productivity and social implications of awareness displays designed to maintain benefits of connectivity and reduce disruption."
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